Communication

The ability to effectively communicate with employees, customers and other stakeholders to build trust and alignment within the organization.

Beginner competence definition

Beginner-level communication involves understanding the basics of effective communication, and being able to apply these principles in day-to-day interactions with employees, customers and other stakeholders.

Intermediate competence definition

Intermediate professionals are developing the ability to design and deliver effective communication strategies and plans. They are also able to evaluate their impact on the organization.

Advanced competence definition

At the advanced level, professionals with the communication capability demonstrate exceptional communication skills, and are able to lead and inspire others through effective communication. They use communication to build trust and alignment across the organization.