Managing customer service with product adoption

This capability involves ensuring that customers effectively adopt and use the products and services provided by the business.

Beginner competence definition

Individuals at the beginner level are able to assist customers with basic product adoption questions and can provide basic training on product usage. They can identify areas for improvement in the product adoption process.

Intermediate competence definition

Intermediate individuals develop and implement programs to improve product adoption and usage, and can provide more advanced training on product usage. They are able to identify and address common barriers to product adoption and usage.

Advanced competence definition

Advanced professionals have a deep understanding of product adoption best practices and can create and execute comprehensive programs to improve product adoption and usage. They have a thorough understanding of customer behavior, enabling them to drive product adoption and usage, and can effectively manage the product adoption process from start to finish.