Managing customer service with product usage and value realization

This capability involves ensuring that customers are able to effectively use the products and services provided by the business and are able to realize their full value.

Beginner competence definition

Beginner-level individuals are able to assist customers with basic product usage questions and can provide basic training on product usage. They can also identify areas for improvement in the product usage and value realization process.

Intermediate competence definition

Intermediate individuals are able to develop and implement programs to improve product usage and value realization, and can provide more advanced training on product usage. They are able to identify and address common barriers to product usage and value realization.

Advanced competence definition

Advanced individuals have a deep understanding of product usage and value realization best practices and are able to create and execute comprehensive programs to improve product usage and value realization. Their thorough understanding of customer behavior enables them to drive product usage and value realization, as well as effectively manage the product usage and value realization process from start to finish.