Co-Design Facilitation
Co-Design Facilitation is the practice of collaboratively crafting and optimizing user experience design, ensuring diverse user needs are factored into service design. It involves encouraging participation and idea sharing, cultivating a shared understanding among stakeholders. This capability significantly enhances design validity and relevance, leading to user-centric solutions that align with user expectations and business objectives.
Level 1: Emerging
At a foundational level you are able to support co-design activities by helping to organize sessions and encourage participation from team members and users. You follow established approaches, listen to different viewpoints, and help capture ideas clearly. Your involvement ensures all voices are heard, laying the groundwork for more inclusive and effective Service Design outcomes.
Level 2: Proficient
At a developing level you are beginning to support co-design sessions by helping facilitate discussions and gathering input from different users. You work alongside more experienced facilitators, learning how to include a range of perspectives and encourage open sharing. Your contribution helps create a more inclusive design process that sets the stage for user-focused solutions.
Level 3: Advanced
At a proficient level you are able to confidently plan and facilitate co-design sessions, ensuring a wide range of voices are heard and understood throughout the design process. You adapt your approach to engage participants and clearly document insights, helping teams shape services that reflect real user needs. Your facilitation leads to practical, user-focused design outcomes.
