Sustainable Service Practices
Sustainable Service Practices is the ability to instigate and maintain environmentally and economically sustainable methods within customer support and service. It involves engaging in efficient operations that minimize waste, reduce costs and improve customer satisfaction, while promoting the wellbeing of the community and the planet.
Level 1: Emerging
At an emerging level, you are beginning to understand and apply sustainable service practices. You're consistently observing and learning how to improve customer support and service sustainability.
Level 2: Proficient
At a proficient level you are implementing sustainable service practices by consistently finding ways to reduce waste, improve efficiency, and enhance customer satisfaction within the customer support and service function.
Level 3: Advanced
At an advanced level, you are able to integrate sustainable practices into every aspect of customer support, ensuring long-term positive impacts on both customers and the environment.
