Grievance Handling
Grievance Handling is the process by which Human Resources professionals manage and resolve employee complaints or disputes fairly and objectively, maintaining a positive work environment, preserving relationships, and ensuring compliance with legal and organizational standards.
Level 1: Emerging
At an emerging level, you are beginning to develop skills in handling staff grievances, understanding basic processes, learning to foster open communication, yet still requiring guidance in resolving conflicts.
Level 2: Proficient
At a proficient level, you are able to effectively manage and resolve employee grievances in accordance with company policies and relevant employment laws, fostering a positive and fair working environment.
Level 3: Advanced
At an advanced level you are adept at effectively resolving complex grievances in a fair and efficient manner, demonstrating strong mediation skills and a deep understanding of HR policies and procedures.
