Chatbot Management
Chatbot Management is the proficiency in deploying, maintaining, and optimizing AI-powered chatbots in a customer support system. This includes programming responses, analyzing bot-customer interactions, and consistently updating the bot's knowledge base to improve service quality, efficiency, and customer satisfaction.
Level 1: Emerging
At an emerging level, you are familiarizing yourself with chatbot systems, grasping rudimentary chatbot operations for customer service, and starting to troubleshoot simple customer inquiries using chatbots.
Level 2: Proficient
At a proficient level, you are adept at effectively managing chatbots to provide timely and accurate customer support. You are skilled at optimizing chatbot functionality to enhance overall service experience.
Level 3: Advanced
At an advanced level you are adept at utilizing chatbots to enhance customer support, managing complex interactions effectively, and continuously improving chatbot performance to elevate customer service experience.
