Customer Privacy and Data Security
Customer Privacy and Data Security is the ability to safeguard customer's personal and financial information, uphold confidentiality protocols, and ensure secure transactions within customer support and service interactions. It involves implementing stringent data protection measures and being conversant with privacy regulations.
Level 1: Emerging
At an emerging level you are beginning to apply basic principles of customer data protection. You understand the importance of confidentiality and adhere to privacy regulations in customer interactions.
Level 2: Proficient
At a proficient level, you are able to effectively protect customer data and privacy while providing exceptional support and service. You consistently adhere to security protocols and handle sensitive information with care.
Level 3: Advanced
At an advanced level, you are adept at protecting customer information, ensuring data security measures are robust and strictly adhered to, and swiftly addressing any privacy concerns with finesse.
