Customer Service Skills
Customer Service Skills is the capacity of a Frontline Worker to effectively interact with customers, understand their needs, and respond promptly and empathetically. This skill encapsulates the abilities of problem-solving, listening, communication, and emotional intelligence in fast-paced, customer-facing roles to promote customer satisfaction.
Level 1: Emerging
At an emerging level, you are beginning to demonstrate basic Customer Service Skills. You interact effectively with customers, showing empathy and resolving simple issues, while acquiring key frontline experience.
Level 2: Proficient
At a proficient level, you are adept at anticipating and meeting customer needs, resolving complaints effectively, and maintaining a positive and customer-focused attitude in all interactions as a Frontline Worker.
Level 3: Advanced
At an advanced level, you are demonstrating exceptional customer service skills as a Frontline Worker. You consistently exceed customer expectations, anticipate needs, resolve complex issues with finesse, and create memorable experiences.
