Telecommunication Skills
Telecommunication Skills is the ability of a Frontline Worker to effectively use communication technologies and platforms. This includes managing customer queries through phone calls or digital channels, troubleshooting issues remotely and conveying crucial information efficiently and effectively, while maintaining confidentiality and a professional demeanor.
Level 1: Emerging
At an emerging level, you are developing your understanding of basic telecommunication tools. You're learning to effectively communicate and respond appropriately within a professional Frontline Worker context.
Level 2: Proficient
At a proficient level you are able to effectively use various communication tools to promptly and accurately convey information to customers and colleagues in a Frontline Worker role.
Level 3: Advanced
At an advanced level, you are able to effectively communicate through various telecommunication channels to address complex frontline worker issues, demonstrating exceptional problem-solving skills and enhancing overall team collaboration.
