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Diplomacy

Diplomacy is the ability to manage situations tactfully and effectively, respecting the feelings and perspectives of others. This involves clear communication, conflict resolution, and fostering positive relationships, distinctively promoting a harmonious and collaborative work environment.

Level 1: Emerging

At an emerging level, you are learning to handle sensitive situations tactfully. You're beginning to develop respectful, open communications, and gently influence others in potentially contentious environments.

Level 2: Proficient

At a proficient level you are skilled at navigating complex interpersonal dynamics, resolving conflicts, and building consensus. You demonstrate tact, discretion, and empathy in all interactions within the organization.

Level 3: Advanced

At an advanced level you are adept at navigating complex interpersonal dynamics with finesse, tact, and grace, achieving positive outcomes even in the most challenging and sensitive situations.

Where is this capability used?