Emotional intelligence

Emotional intelligence is the ability to understand, recognize and manage one’s own emotions and the emotions of others to drive positive outcomes.

Beginner competence definition

Beginner-level individuals are able to understand and recognize their own emotions as well as the emotions of others, and are able to use this information to guide their thinking and behavior.

Intermediate competence definition

At the intermediate level, individuals are able to regulate their own emotions, motivate themselves and effectively manage emotions in others.

Advanced competence definition

Advanced individuals develop a deep understanding of emotions, the emotional needs of others and the impact of emotions on decision-making and behavior, and use this knowledge to drive positive outcomes for both the individual and the organization.