Innovation
Innovation is the ability to develop and implement creative ideas, contributing to significant progression and improvement within the core capabilities framework. This entails embracing change, strategising and pioneering cutting-edge solutions to challenges. Successful innovation drives growth, enhances effectiveness, and fosters a culture of continuous learning and evolution.
Level 1: Emerging
At a foundational level you are open to new ideas and willing to try different ways of working within your role. You seek out simple improvements and support small changes suggested by others. Your contribution helps create a positive environment where new thinking is encouraged in your team.
Level 2: Proficient
At a developing level you are beginning to suggest new ideas and explore different ways to improve how things are done within your team. You show openness to change and start to apply creative thinking to small challenges. Your efforts help move your team forward and support a culture of learning and growth within the organization.
Level 3: Advanced
At a proficient level you are able to generate and put into practice creative solutions that improve how things are done within your core capabilities. You actively seek better ways to overcome challenges and drive progress in your area of work. Your approach helps others adapt and encourages a culture where positive change is valued.
Time Management
Time Management is the ability to organize and plan how long to spend on specific tasks or activities efficiently. A core capability, it demands knowledge of project scheduling, prioritization, and an understanding of work-flow. Through improved time management, individuals maximize productivity, deliver projects within set timelines, and achieve better work-life balance.
Level 1: Emerging
At a foundational level you are beginning to organize your tasks and manage your time with basic schedules or to-do lists. You can identify priorities with some guidance and meet simple deadlines in your daily work. This helps you support team goals and build good work habits from the start.
Level 2: Proficient
At a developing level you are starting to organize your daily tasks and plan ahead, though you may still need guidance with setting priorities or allocating your time efficiently. You make a clear effort to meet deadlines and manage your responsibilities, but sometimes struggle when workloads increase. With support, you are building habits that improve productivity and reliability.
Level 3: Advanced
At a proficient level you are able to set clear priorities, break tasks into logical steps, and manage your workload to meet deadlines with minimal supervision. You use available tools and proven techniques to organize your day and adjust plans when unexpected changes arise. This enables you to consistently deliver quality results while maintaining a healthy work-life balance.
Teamwork
Teamwork is the ability to collaborate effectively with diverse individuals to achieve common goals. In a core capability context, it implies understanding strengths, adapting to group dynamics, and fostering unity. Proficient teamwork results in efficient operations, improved morale, and innovative solutions.
Level 1: Emerging
At a foundational level you are willing to work with others, listening to different ideas and doing your part to help the team. You respect team roles and take guidance from more experienced colleagues. This helps build trust and sets the groundwork for positive, productive group work.
Level 2: Proficient
At a developing level you are starting to contribute to team discussions and share information with others, even if you are still building confidence. You listen to team members and try to support group decisions, but may need guidance to adapt your approach. Your efforts help the team move forward and encourage a sense of inclusion.
Level 3: Advanced
At a proficient level you are consistently contributing to team objectives by working well with colleagues from diverse backgrounds. You recognize individual strengths and adjust your approach to support group cohesion and shared outcomes. Your actions help create an inclusive environment where collaboration leads to practical solutions and higher team morale.
Self-awareness
Self-awareness is an individual's ability to consciously understand and analyze their own behaviors, strengths, weaknesses and emotions. In the context of Core Capabilities, it is the ability to objectively assess one's effectiveness and adjust behavior accordingly. It drives continuous personal development and adaptability.
Level 1: Emerging
At a foundational level you are beginning to notice your own behaviors, strengths, and areas for improvement in your daily work. You recognize how your actions can affect others and are open to basic feedback. This helps you start making small adjustments that support your own growth and better teamwork.
Level 2: Proficient
At a developing level you are beginning to recognize your strengths and areas for improvement, seeking feedback to understand how your behavior affects others. You can reflect on your actions in work situations and make some adjustments when needed. This helps you take steps towards improving your performance and contributing more effectively to your team.
Level 3: Advanced
At a proficient level you are able to regularly reflect on your behaviors, strengths and areas for growth, using feedback and self-assessment to guide your actions. You adapt your approach based on what you learn, ensuring you perform effectively across different situations. This helps you grow professionally and actively contribute to your team’s success.
Results Orientation
Results Orientation is the ability to relentlessly pursue and deliver quality outcomes that drive organizational success. It involves the application of strategic thinking, problem-solving skills, and a hands-on approach to deliver initiatives on time, within budget and to a high standard. This capability contributes to an organization's overall performance and service delivery, fostering a culture of excellence and continuous improvement.
Level 1: Emerging
At a foundational level you are learning to focus on set tasks and follow through to completion, aiming to meet expected standards and deadlines. You take responsibility for your work and seek help when challenges arise, developing your ability to contribute to team goals. Your efforts help ensure quality outcomes and support your team’s success.
Level 2: Proficient
At a developing level you are building your ability to focus on completing tasks to a quality standard and within deadlines. You seek guidance when prioritizing your work and solve basic problems as they arise. This helps you contribute to team goals and develop the habits needed to deliver reliable results.
Level 3: Advanced
At a proficient level you are focused on achieving high-quality results by setting clear priorities and proactively addressing obstacles. You consistently deliver work on time and within budget, keeping organizational goals front of mind. Your approach helps build a culture of accountability and continuous improvement across your team or area.
Resilience
Resilience is the ability to withstand, adapt and recover quickly from difficulties, disruptions, or adverse situations. In the context of Core Capabilities, this embodies the aptitude to remain steadfast and effective, while managing significant workload or organizational changes. It influences the capacity to persist, learn from setbacks, and continuously drive performance effectively.
Level 1: Emerging
At a foundational level you are learning to manage everyday challenges and uncertainties with a positive attitude. You seek support when needed and try to adapt your approach as situations change. This helps you stay steady and maintain your work standard, even when faced with setbacks or pressure.
Level 2: Proficient
At a developing level you are beginning to manage pressure and bounce back from challenges with increasing confidence. You respond to setbacks by seeking support or trying new approaches, adapting as you learn. This helps you contribute steadily during change and build reliable habits that support your own and your team’s performance.
Level 3: Advanced
At a proficient level you are steady under pressure and keep working productively through challenges or changing priorities. You adapt quickly to unexpected setbacks, learning from them to adjust your approach. Your resilience sets a positive example and helps maintain momentum in your team during periods of high workload or organizational change.
Relationship Building
Relationship Building is the aptitude to establish and maintain strong, productive and positive connections with both internal and external stakeholders. It involves understanding diverse perspectives, fostering trust and promoting cooperation. The impact is the creation of influential networks that boost core capabilities, driving team synergy and organizational success.
Level 1: Emerging
At a foundational level you are learning to connect with others by showing respect and listening openly to colleagues and stakeholders. You begin to recognize different perspectives and look for ways to work together, even on simple tasks. By doing so, you help create a positive environment where trust and cooperation can grow.
Level 2: Proficient
At a developing level you are starting to build and maintain positive relationships with colleagues and some stakeholders, showing a willingness to listen and learn from others. Your efforts help create trust within your immediate team and encourage open communication. As you develop, your growing connections begin to support smoother teamwork and more effective collaboration.
Level 3: Advanced
At a proficient level you are confident in building and managing positive relationships with a wide range of stakeholders, both inside and outside your organization. You anticipate needs, listen actively, and foster trust to support teamwork and shared goals. Your strong connections help your team work better and strengthen core capabilities across the business.
Problem Solving
Problem Solving is the ability to analyze complex situations to develop effective, actionable solutions. It encompasses the capability of identifying critical elements, ascertaining root causes, and forming strategies within the context of the Core Capabilities framework. Ultimately, competent problem solving drives effective decision-making, ensuring organizational resilience and sustained success.
Level 1: Emerging
At a foundational level you are able to recognize straightforward problems and contribute ideas when issues arise. You follow established approaches to gather information and work with others to identify possible solutions. Your efforts help your team address day-to-day challenges and support steady progress towards organizational goals.
Level 2: Proficient
At a developing level you are beginning to recognize and analyze straightforward problems, using available information to identify potential solutions within your team or work area. You may need guidance to understand complex issues or to confirm the root cause. Your approach contributes to more confident decision-making and helps build your organizational problem-solving skills.
Level 3: Advanced
At a proficient level you are able to break down complex problems, identify key causes, and develop practical solutions in line with our Core Capabilities framework. You weigh options carefully, involve the right people, and adapt your approach as situations change. Your work helps teams make sound decisions and improve results across the organization.
Planning
Planning is the process of strategically mapping out paths to achieve specific goals. In the context of Core Capabilities, it involves forecasting, defining objectives and designing strategies relevant to diverse organizational function. A solid planning capability impacts overall efficiency, effectiveness and productivity, driving sustainable growth.
Level 1: Emerging
At a foundational level you are learning to plan by breaking down tasks, setting clear steps, and following established processes to meet set objectives. You rely on guidance and use planning tools provided by your team or manager. This helps you contribute steadily to group goals while building your confidence and understanding of effective planning.
Level 2: Proficient
At a developing level you are learning to outline basic plans and set clear, achievable goals for your work. You rely on guidance to break down tasks and adapt your plans when needed, focusing on your immediate area of responsibility. This helps you contribute to team priorities and gradually build confidence in your planning skills.
Level 3: Advanced
At a proficient level you are able to develop detailed plans that align with broader organizational goals and anticipate possible obstacles. You consider input from different teams to create practical strategies for a range of functions. Your planning improves efficiency and helps your team adapt smoothly to changing priorities.
Learning Agility
Learning Agility is the key ability to rapidly absorb and apply new information, skills, and behaviors in varying situations. In the context of Core Capabilities, it involves quickly understanding new problems and immediately integrating the knowledge for effective solutions. The impact of Learning Agility is driving organizational adaptability, fostering innovation, and facilitating continuous growth.
Level 1: Emerging
At a foundational level you are open to learning new skills or information and willing to try different approaches when faced with change. You seek guidance and make an effort to understand new situations as they arise within your role. This helps you adjust to change in your immediate team and contributes to a culture of growth.
Level 2: Proficient
At a developing level you are beginning to recognize when you need to learn new skills or knowledge, and you make an effort to seek out information in unfamiliar situations. You may sometimes need guidance when facing new problems, but you are open to trying different approaches. This supports your own growth and helps your team adapt more effectively to change.
Level 3: Advanced
At a proficient level you are able to quickly grasp new information, adapt your approach, and apply what you’ve learned to solve problems in different situations. You confidently navigate change, using your skills to help your team adjust and thrive. Your learning agility contributes to a workplace that is responsive, innovative, and always improving.
judgment
judgment is a core capability involving sound reasoning to reach concise decisions, relevant to specified criteria. It incorporates weighing up evidence, analyzing different perspectives, and evaluating potential impacts before deciding on a clear course of action. judgment supports measured, accountable decision-making, significantly contributing to operational success.
Level 1: Emerging
At a foundational level you are learning to make decisions based on clear instructions, using simple information available to you. You seek guidance when unsure and ask questions to better understand the situation. This helps you build confidence and contribute to reliable outcomes within your team.
Level 2: Proficient
At a developing level you are beginning to apply sound reasoning when making decisions, using evidence and basic analysis to guide your choices. You consider different viewpoints and weigh possible outcomes, asking for advice when needed. This helps you make more accountable decisions that support your team’s goals.
Level 3: Advanced
At a proficient level you are able to weigh up complex evidence and balance different viewpoints to make sound, well-founded decisions. You use clear criteria and consider potential impacts before settling on a course of action. Your measured approach ensures decisions support team and organizational outcomes.
Integrity
Integrity is the practice of consistent honesty, responsibility, and ethical behavior. Within Core Capabilities, it involves upholding organizational values and principles while conducting oneself transparently. This capability fosters trust, promotes effective collaboration, and enhances overall organizational performance.
Level 1: Emerging
At a foundational level you are honest in your actions and words, even when situations are challenging. You follow organizational policies and values, asking for guidance when you are unsure. Your commitment to basic honesty and responsibility helps others trust and work confidently with you.
Level 2: Proficient
At a developing level you are learning to act with honesty and openness in your daily work, even when it's challenging. You are starting to take responsibility for your actions and follow organizational values. This helps build trust with your colleagues and shows you are dependable as you grow in your role.
Level 3: Advanced
At a proficient level you are consistently honest and responsible in your actions, making decisions that reflect the organization’s values and principles. You are transparent in your work and communicate openly, even when it is difficult. This builds trust with colleagues and strengthens teamwork across the organization.
Initiative
Initiative is the ability to independently identify opportunities and implement actions for improvement. Within the Core Capabilities context, this involves foreseeing challenges and proactively planning strategic solutions. The impact of this capability is palpable, resulting in increased efficiency and progress.
Level 1: Emerging
At a foundational level you are able to recognize simple opportunities for improvement in your daily work and suggest practical ideas to your team. You take basic steps to learn from challenges and support planned changes, rather than waiting to be directed. By doing this, you contribute to a more efficient and responsive workplace.
Level 2: Proficient
At a developing level you are beginning to spot opportunities for improvement and take simple actions on your own initiative. You sometimes anticipate challenges and suggest practical solutions within your team or area. As a result, you help make small, positive changes that contribute to smoother ways of working.
Level 3: Advanced
At a proficient level you are quick to spot areas for improvement and act before issues arise, showing sound judgment in choosing the right opportunities. You plan effective solutions and take ownership to see them through, even when it means stepping outside your usual role. Your actions lead to smoother operations and meaningful progress within your team.
Influence
Influence is the proficiency to impact others' actions, decisions, or thinking, typically in a non-coercive manner and towards achieving specific outcomes. It involves insightfully grasping others' motivations, effectively communicating, and fostering trust. Done adeptly, influence can facilitate collaboration, promote organizational change and provide strategic direction.
Level 1: Emerging
At a foundational level you are beginning to recognize how your words and actions can affect others in the workplace. You listen openly, share your thoughts clearly, and show respect for different views. By building this awareness, you help create a more cooperative and supportive environment within your team.
Level 2: Proficient
At a developing level you are beginning to recognize what influences others and can use clear communication to get your message across. You consider different perspectives and adjust your approach with guidance. Your growing skills help you build trust and support within your team for shared goals.
Level 3: Advanced
At a proficient level you are able to influence others by clearly understanding their perspectives and tailoring your communication to build trust and support. You consistently use your insight to guide group decisions and promote shared goals. Your influence encourages cooperation and helps navigate challenges, resulting in stronger team and organizational outcomes.
Accountability
Accountability is the capacity to take responsibility for one's decisions and actions, understanding their consequences and effectively communicate and report outcomes. This takes strong organizational skills and the ability to self-monitor. The impact can drive organizational improvements and build trust within teams, supporting the cooperative achievement of core capabilities.
Level 1: Emerging
At a foundational level you are aware of your responsibilities and reliably follow through on assigned tasks, seeking guidance when needed. You keep others informed of your progress and are open about the results of your work. By doing this, you help build trust within your team and support shared organizational goals.
Level 2: Proficient
At a developing level you are starting to take responsibility for your own decisions and tasks, seeking guidance when needed and owning up to mistakes. You are able to report on your actions, learning from feedback and making basic improvements. This helps build reliability and contributes to positive progress within your team.
Level 3: Advanced
At a proficient level you are accountable for your decisions and actions, consistently following through and openly reporting outcomes to your team. You recognize the impact of your choices on projects and colleagues, using feedback to adjust your approach and improve results. Your reliability strengthens trust and supports the effective achievement of core capabilities.
Inclusivity
Inclusivity is the practice of embracing diversity within a Core Capabilities framework. This means valuing the perspectives and contributions of all stakeholders, regardless of background or role, ideally fostering a sense of belonging. Effective inclusivity harnesses the power of diverse thinking, driving better decision making and enhancing innovation.
Level 1: Emerging
At a foundational level you are respectful and open to people from different backgrounds and roles. You recognize the value of diverse perspectives in everyday interactions and seek to include others in group discussions and activities. By doing this, you help create a welcoming environment where everyone feels they belong.
Level 2: Proficient
At a developing level you are learning to recognize and appreciate differences in people’s backgrounds and ideas within your team. You make an effort to listen to others and include their input, even if it’s new to you. This helps you build more respectful relationships and encourages a more open working environment.
Level 3: Advanced
At a proficient level you are actively including a wide range of voices and perspectives in your work, making sure everyone feels heard and respected. You adapt your approach to suit different backgrounds and needs, helping others contribute fully. This fosters a sense of belonging and leads to stronger team decisions and outcomes.
Feedback Responsiveness
Feedback Responsiveness is the ability to accept, interpret and act on constructive feedback. This hinges on open communication, acknowledging different viewpoints and willingness to improve. Within a core capability setting, this enables continuous learning, enhances job performance, and ultimately drives organizational success.
Level 1: Emerging
At a foundational level you are open to receiving feedback from others and show that you are willing to listen without defensiveness. You take the time to consider what has been said and look for ways you can use this input to improve your work. This helps build trust and supports a culture of learning within your team.
Level 2: Proficient
At a developing level you are open to receiving constructive feedback and make an effort to understand what is being shared. You ask questions to clarify and show willingness to adapt your approach or improve your work. This helps you build trust, learn new skills and contribute more effectively within your team.
Level 3: Advanced
At a proficient level you are open and attentive when receiving feedback, seeking to fully understand it and applying suggested changes to your work. You communicate your progress and ask questions to ensure clarity. This approach helps you improve in your role and supports a positive feedback culture across your team.
Emotional Intelligence
Emotional Intelligence is the capacity to acknowledge, discern and manage not only our own feelings but also those of others. It underpins successful collaboration, negotiation, and relationship-building. The impact of high Emotional Intelligence can result in better teamwork, increased empathy, and improved decision-making in diverse cultural and emotional contexts.
Level 1: Emerging
At a foundational level you are aware of your own emotions and can recognize basic feelings in yourself and others. You try to listen and respond thoughtfully, especially when working with different people. This helps you build simple, respectful relationships and contribute positively to team communication.
Level 2: Proficient
At a developing level you are beginning to recognize your own emotions and can sometimes notice the feelings of others in your daily interactions. You make an effort to respond thoughtfully rather than react impulsively, especially when working with colleagues. This helps you start to build stronger relationships and contribute more positively to team outcomes.
Level 3: Advanced
At a proficient level you are able to recognize and regulate your own emotions, as well as respond thoughtfully to the emotions of others in your team and wider workplace. You use empathy and self-awareness to support positive relationships and resolve conflicts, even in challenging or complex situations. This creates stronger collaboration, trust, and more effective outcomes.
Cultural Awareness
Cultural Awareness is the understanding and respect of diverse cultures, traditions, and customs. In the context of core capabilities, it examines how culture significantly influences workplace behaviors, dynamics, and productivity. Enhancing this ability amplifies cooperation, encourages diversity, and fosters a more inclusive and productive work environment.
Level 1: Emerging
At a foundational level you are open to learning about different cultures and recognize that people may have customs and perspectives different to your own. You treat all colleagues with respect and acknowledge the value of diversity in the workplace. This helps you build positive working relationships and contribute to a more welcoming environment.
Level 2: Proficient
At a developing level you are beginning to recognize and respect cultural differences in the workplace. You make an effort to learn about the backgrounds and perspectives of colleagues, and adjust your behavior where needed. This helps build trust and supports a positive and more inclusive team environment.
Level 3: Advanced
At a proficient level you are attentive to cultural differences and adjust your approach to respect diverse perspectives in daily interactions. You recognize how cultural backgrounds can influence workplace dynamics and use this understanding to promote inclusion. This helps build strong, collaborative relationships and contributes to a more productive and welcoming environment.
Critical Thinking
Critical Thinking is the ability to analyze information objectively and make reasoned judgments. In the context of Core Capabilities, it means dissecting complex problems efficiently and effectively. This capability drives actionable solutions, ensuring quality decision making and fostering innovation across all organizational levels.
Level 1: Emerging
At a foundational level you are beginning to question basic information and seek clarity before making decisions. You use simple methods to break down problems, drawing on available facts and guidance from others. This helps you contribute to informed discussions and supports better everyday choices in your role.
Level 2: Proficient
At a developing level you are beginning to break down complex problems and identify key issues, seeking evidence before forming opinions. You use straightforward methods to analyze information and suggest practical solutions to routine challenges. This approach helps you build confidence in your judgment and contribute more reliably to team decisions.
Level 3: Advanced
At a proficient level you are able to break down complex issues, weigh up evidence, and identify practical solutions that support strong decision making. You use facts and clear logic to assess multiple viewpoints, especially when problems involve several stakeholders or changing conditions. Your approach leads to informed actions that improve results across the organization.
Communication
Communication is the ability to transfer information effectively to various audiences. It encompasses listening, speaking, writing and non-verbal behaviors. Good communication enhances understanding, fosters cooperation, and promotes a culture of respect and inclusiveness.
Level 1: Emerging
At a foundational level you are able to share simple information clearly and listen respectfully to others in everyday situations. You communicate basic messages using spoken, written, and non-verbal methods with guidance as needed. By doing so, you support understanding and help create a positive and respectful environment within your team.
Level 2: Proficient
At a developing level you are able to share information clearly with colleagues and ask questions to check your understanding. You can adapt your communication style when needed, though you may need support in complex situations. This helps build trust within your team and ensures messages are understood by most people.
Level 3: Advanced
At a proficient level you are able to clearly and confidently share information with different audiences, choosing the best way to get your message across. You listen carefully and check understanding, making sure everyone feels included and respected. Your communication helps build trust, encourages teamwork, and reduces misunderstandings.
Collaboration
Collaboration is the ability to work effectively and respectfully with others towards a common goal. Within core capabilities, it includes the aptitude to share knowledge, understand different perspectives, and negotiate outcomes. This capability set impacts team cohesion, productivity, and ultimately organizational success.
Level 1: Emerging
At a foundational level you are open to working with others and actively listen to teammates’ ideas. You share relevant information clearly, ask questions to understand different views, and contribute helpfully to group tasks. By doing this, you help build a sense of trust and positive teamwork in your immediate group.
Level 2: Proficient
At a developing level you are beginning to contribute to group tasks by sharing your ideas and listening to others. You are learning to consider different viewpoints and adjust your approach when needed. This helps you build trust with colleagues and support team goals more effectively.
Level 3: Advanced
At a proficient level you are able to work closely and constructively with colleagues, sharing information openly and valuing diverse viewpoints to reach shared goals. You contribute ideas, listen actively, and help resolve disagreements so your team moves forward together. This builds stronger working relationships and supports team and organizational success.
Adaptability
Adaptability is the capability to adjust to new, different, or changing requirements swiftly and efficiently. Within the context of Core Capabilities, it involves the ability to modify one's skills, attitudes and behaviors in response to changes. This flexibility not only ensures resilience during turbulent times but also fosters innovation.
Level 1: Emerging
At a foundational level you are open to new ideas and willing to change how you work when needed. You follow direction when things shift and adjust your approach with support from others. This helps you learn from change and support your team as the organization adapts.
Level 2: Proficient
At a developing level you are beginning to adjust your approach when faced with new situations or changes in your work. You make an effort to update your skills and respond positively to feedback from others. This helps you build confidence in handling change and supports your team as you adapt together.
Level 3: Advanced
At a proficient level you are able to adjust your approach and behavior confidently when faced with changing priorities or unexpected challenges. You respond positively to new situations, seeking solutions and supporting others to adapt. This flexibility helps your team maintain performance and find opportunities during periods of change.
Active Listening
Active Listening is a core capability crucial for effective communication. It involves fully focusing, understanding, responding, and then remembering what is being communicated. This capability drives strong collaboration, fosters mutual understanding, and facilitates decision-making, thereby contributing significantly to organizational success.
Level 1: Emerging
At a foundational level you are attentive and show interest when others speak, making an effort to listen without interrupting. You understand and recall key points, asking questions when something is unclear. By doing this, you help build trust and contribute to clearer, more effective working relationships in your team.
Level 2: Proficient
At a developing level you are starting to listen attentively to others and make an effort to understand their points of view, though you may still need guidance to fully avoid distractions. You ask basic clarifying questions and acknowledge what’s being said so others feel heard. This helps build trust and stronger work relationships as you continue to grow your communication skills.
Level 3: Advanced
At a proficient level you are consistently attentive and present in conversations, accurately capturing both the meaning and intent of what others say. You seek clarification when needed and respond thoughtfully, helping to resolve misunderstandings and support open communication. Your active listening strengthens collaboration and decision-making across your team.
