Inspiring Team Culture
Inspiring Team Culture' is the ability to cultivate a positive, productive, and inclusive environment within a team. It involves fostering mutual respect, cooperation, and open communication amongst team members. Through inspirational leadership, managers can enhance team spirit, elevate work morale, and ultimately, drive better organizational outcomes.
Level 1: Emerging
At a foundational level you are respectful and supportive towards your team members, encouraging open and honest conversations. You help create a welcoming environment by recognizing others’ contributions and promoting cooperation. By doing so, you lay the groundwork for a positive team culture where everyone feels valued and included.
Level 2: Proficient
At a developing level you are beginning to encourage a positive team culture by supporting respectful and open communication. You take small steps to acknowledge contributions and help resolve minor issues within your team. Through your actions, you start to foster trust and cooperation, laying the groundwork for a more engaged and motivated team environment.
Level 3: Advanced
At a proficient level you are able to consistently foster a supportive and inclusive team environment, setting clear expectations and encouraging open, respectful dialogue. You actively recognize and celebrate your team's strengths, promoting collaboration and trust. As a result, your team is motivated, engaged, and works effectively towards shared goals.
Workforce Planning Leadership
Workforce Planning Leadership is the ability to strategically guide and direct organizational staffing needs for optimal productivity. It involves forecasting workforce requirements, shaping staff development strategies and leading their implementation. The impact is a dynamic and engaged workforce that is well-equipped to meet organizational objectives.'
Level 1: Emerging
At a foundational level you are aware of how workforce planning influences team outcomes and support managers in basic staffing tasks. You help collect relevant information and follow established processes to assist with workforce planning activities. Your efforts contribute to ensuring teams are appropriately resourced and prepared to meet their immediate goals.
Level 2: Proficient
At a developing level you are beginning to support workforce planning activities by gathering data and providing input on staffing needs. You assist leaders in understanding team capabilities and help to identify capability gaps within your area. Your contributions aid informed decision-making, building a foundation for effective workforce management.
Level 3: Advanced
At a proficient level you are leading your team to anticipate and address staffing needs, aligning workforce plans with business goals. You coordinate staff development and resource allocation, ensuring your team is equipped for changing demands. Your efforts create a capable, adaptable workforce that delivers consistent results for the organization.
Talent Identification and Development
Talent Identification and Development is the ability to recognize and nurture employees with potential for leadership and management roles. This involves discerning individual strengths, fostering growth and providing opportunities for career progression. Adept application enhances team dynamics, drives organizational success and fosters a healthy work environment.
Level 1: Emerging
At a foundational level you are learning to notice the skills and strengths of colleagues as they relate to potential leadership or management. You seek guidance on how to support others’ development and show interest in their growth. By doing this, you contribute to a team culture where people feel recognized and encouraged to improve.
Level 2: Proficient
At a developing level you are beginning to recognize team members’ strengths and potential for growth, often with support from others. You seek advice to help match development opportunities to individuals and encourage participation. This helps build confidence in your team and lays a foundation for future talent development.
Level 3: Advanced
At a proficient level you are able to identify staff with leadership potential and actively support their growth through targeted opportunities and feedback. You consistently build the strength of your team by developing skills and preparing others for greater responsibility. Your actions help create a strong leadership pipeline and a positive, future-focused culture.
Strategic Decision Making
Strategic Decision Making is the ability to make informed, future-oriented decisions that drive the direction of an organization. In the context of Leadership & Management, it implies utilising analysis, wisdom and judgment to identify practical solutions for long-term success. Effective strategic decision making propels growth, manages risk and enhances team cohesion.
Level 1: Emerging
At a foundational level you are learning to recognize how decisions contribute to the bigger picture and organizational goals. You seek guidance from senior leaders when faced with choices, and consider how your actions support team direction. Your awareness helps you build confidence in making thoughtful, well-informed contributions.
Level 2: Proficient
At a developing level you are beginning to contribute to team decisions by gathering relevant information and offering ideas for the organization’s future direction. You use guidance from others to analyze options, weighing up potential risks and outcomes. This helps you build confidence in making decisions that support your team’s long-term goals.
Level 3: Advanced
At a proficient level you are able to analyze complex information and weigh up options to make confident decisions that support your team and the wider organization. You consider both immediate and long-term impacts, balancing risk with opportunity. Your decisions help set direction and build trust, enabling others to act with clarity.
Situational Leadership
Situational Leadership is the adaptive approach to managing teams based on the current circumstances. This capability requires a deep understanding of team dynamics, individual capabilities and the present work environment. By effectively adjusting leadership style to the situation, it enhances team performance and fosters a responsive, agile work culture.
Level 1: Emerging
At a foundational level you are beginning to recognize that teams and situations may need a different leadership approach. You follow guidance from others and adjust your style when prompted, learning from your experiences as you go. This helps you start building flexibility and awareness in how you support your team.
Level 2: Proficient
At a developing level you are beginning to adapt your leadership style to different team members or situations, with some guidance. You recognize that different approaches may be needed and try to adjust your management accordingly. This helps you start building flexibility in your leadership and supports stronger team engagement.
Level 3: Advanced
At a proficient level you are able to assess the needs of your team and adjust your leadership style to match changing circumstances. You recognize when to provide direction, support, or autonomy, based on individuals’ strengths and the current challenges. This helps your team stay agile and perform effectively, even in dynamic environments.
Managing People Performance
Managing People Performance is the ability to guide, motivate and support teams to achieve desired outcomes. This capability involves setting clear expectations, regularly providing feedback, and creating an environment that fosters professional growth. It ensures the team is consistently delivering high-quality work while promoting a positive and productive workplace culture.
Level 1: Emerging
At a foundational level you are learning to support people in their day-to-day work and understand how clear goals and guidance help your team. You listen to feedback from others and are open to asking for help when managing tasks or problems. This helps create a positive environment where your team feels supported and understood.
Level 2: Proficient
At a developing level you are starting to set clear goals and offer feedback to your team, though you may still be learning how to do this consistently. You support team members' growth by encouraging their efforts and beginning to address performance concerns as they arise. This helps build your confidence and creates a more supportive team environment.
Level 3: Advanced
At a proficient level you are setting clear goals and regularly checking on team progress, making sure everyone understands what is expected. You give timely, constructive feedback and recognize achievements, helping your team improve and stay motivated. This means your team consistently delivers quality results and works well together.
Managing Cross-Functional Teams
Managing Cross-Functional Teams is the ability to supervise and coordinate diverse teams within an organization. It involves understanding each team's unique strengths and leveraging them towards achieving unified organizational targets. Mastering this capability results in smoothly run operations, increased collaboration, and superior project outcomes.
Level 1: Emerging
At a foundational level you are learning to work with people from different teams by understanding their basic roles and contributions. You follow instructions from managers and support cross-team tasks when asked, building your confidence in multi-team environments. Your willingness to help supports smooth teamwork and introduces you to the basics of cross-functional collaboration.
Level 2: Proficient
At a developing level you are beginning to supervise cross-functional teams by building relationships and learning about each team’s strengths. You seek input from different groups and help coordinate tasks, though you may still need guidance. Your efforts help improve collaboration and give you the confidence to manage more complex projects in future.
Level 3: Advanced
At a proficient level you are able to guide cross-functional teams with confidence, building strong working relationships and keeping everyone focused on shared goals. You coordinate resources effectively, address issues as they arise, and ensure clear communication across teams. This leads to smoother collaboration and better results for your projects and the organization.
Leading with Vision
Leading with Vision' is the capability to articulate a compelling and future-orientated purpose, inspiring teams towards achievement. This encompasses creating clear strategic goals, cultivating a shared purpose, and fostering commitment within the organization. Such leadership impact results in increased team motivation, unifying focus and improved performance.
Level 1: Emerging
At a foundational level you are beginning to understand how to communicate the broader purpose and direction of your team’s work. You take small steps to share updates and goals, helping others see how their efforts fit into the bigger picture. This clarity supports team engagement and encourages a sense of shared purpose.
Level 2: Proficient
At a developing level you are starting to share the team’s purpose and direction with others, linking your goals to the broader organizational vision where you can. You’re gaining confidence in communicating future-focused plans and building early buy-in from your team. This helps create a sense of unity and encourages engagement with the team’s objectives.
Level 3: Advanced
At a proficient level you are able to clearly communicate a future-focused vision and set strategic goals that your team can rally behind. You help people see their role in the bigger picture, building a sense of shared purpose and direction. Your leadership leads to genuine commitment, improved focus, and higher motivation across your team.
Leading Through Complexity
Leading Through Complexity' is the aptitude to navigate, manage and succeed in multifaceted and uncertain environments. This capability involves leveraging knowledge, critical thinking skills, and strategically-driven decision making to effectively drive teams and organizations forward amidst complexity. It has a significant impact on the team's resilience, adaptability, and overall performance.
Level 1: Emerging
At a foundational level you are beginning to recognize when situations are complex or uncertain and seek guidance from others to better understand them. You support your team by asking questions and sharing information to help everyone stay informed. By being open to learning, you help your team remain steady and responsive when faced with challenges.
Level 2: Proficient
At a developing level you are beginning to recognize complexity in your team’s work and contribute ideas to help navigate uncertain situations. You seek guidance when facing challenges, showing a willingness to learn and adapt. This helps build your team’s confidence and prepares you to handle more ambiguity in the future.
Level 3: Advanced
At a proficient level you are able to recognize and respond to complexity by breaking down challenges and guiding your team through uncertainty. You use sound judgment and targeted strategies to keep projects on track and ensure clarity even when situations change. Your approach helps your team build confidence, adapt quickly, and deliver strong results.
Leading Innovation
Leading Innovation is the ability to pioneer and champion novel approaches within an organizational context. It requires a risk-tolerant mindset, a deep understanding of industry trends and technical acuity. This capability impacts business growth by fostering a culture of creativity, agility and problem-solving.
Level 1: Emerging
At a foundational level you are open to new ideas and willing to consider different ways of doing things within your team or work area. You actively listen to others and share suggestions for small improvements. Your openness helps create a positive environment where creativity and change can begin to take root.
Level 2: Proficient
At a developing level you are open to new ideas and willing to support change within your team or project. You look for ways to improve existing processes and encourage others to share suggestions, even if the risks are uncertain. Your efforts help build confidence in creative thinking and set the stage for more innovative approaches.
Level 3: Advanced
At a proficient level you are actively driving innovation by encouraging your team to experiment with new ideas and approaches. You identify opportunities for improvement within your area and guide others to test and refine solutions. By fostering this environment, you help the organization stay adaptable and achieve better outcomes in a changing landscape.
Influencing Others
Influencing Others is a pivotal leadership and management capability. It involves utilising communication skills, personal authority, and persuasion to align team actions and attitudes towards shared objectives. Effectively Influencing Others enhances collaborative decision-making, fosters team unity, and positively impacts overall organizational performance.
Level 1: Emerging
At a foundational level you are beginning to influence others by sharing ideas clearly and listening to different viewpoints. You support your team’s direction by communicating openly and showing respect for others’ contributions. This helps to build trust and encourages a positive, collaborative atmosphere within your team.
Level 2: Proficient
At a developing level you are starting to use clear communication and basic persuasion to influence team decisions and actions. You seek input from others and present your ideas confidently, but may occasionally need support to gain commitment. This helps you build trust and encourages more open collaboration within your team.
Level 3: Advanced
At a proficient level you are able to influence team members and colleagues by presenting ideas clearly and listening to differing views. You use your position and communication skills to build alignment around shared goals, especially in group or project settings. Your actions help create trust and drive stronger commitment to team and organizational outcomes.
Fostering Psychological Safety
Fostering Psychological Safety is the process of nurturing an environment where individuals feel secure in taking risks and expressing themselves freely. This involves the leader demonstrating empathy, openness, and authenticity, crucial in building trust within a team. When accomplished, it encourages creativity, heightens productivity, and promotes mental well-being amid the workforce.
Level 1: Emerging
At a foundational level you are open and approachable, showing respect for team members’ ideas and contributions. You listen without judgment and encourage others to speak up in team settings. This helps build early trust and sets the tone for a more supportive and inclusive working environment.
Level 2: Proficient
At a developing level you are starting to encourage team members to share their ideas and concerns by listening and acknowledging their contributions. You show openness to feedback, though you may need support to address difficult topics or differences. This helps to build initial trust within your team and sets the groundwork for a safer environment.
Level 3: Advanced
At a proficient level you are consistently creating spaces where team members feel safe to share ideas, questions, or concerns without fear of judgment. You actively seek input, listen with empathy, and address issues of inclusion or fairness as they arise. This approach empowers your team, resulting in greater trust, collaboration, and innovation.
Executive Communication
Executive Communication is the ability to transmit strategic direction with clarity and conviction at all organizational levels. It involves adapting messaging to diverse audiences, mediating complexity without oversimplification. Effective execution fosters understanding, builds trust, drives alignment, and encourages stakeholder engagement in Leadership & Management contexts.
Level 1: Emerging
At a foundational level you are able to share key messages from leaders clearly with your team and peers. You use straightforward language and seek clarification if you’re unsure, ensuring information is passed on accurately. This helps build understanding and supports open communication within your immediate team.
Level 2: Proficient
At a developing level you are beginning to share key messages from leadership with basic clarity, using language that is generally understandable across teams. You are learning to adjust your communication for different groups, though your delivery may sometimes miss important details or nuance. Your efforts help keep teams broadly informed, but may not yet build full alignment or trust.
Level 3: Advanced
At a proficient level you are clear and confident when sharing strategic messages, adapting your communication for different groups across the organization. You make complex information accessible without losing important details, ensuring people understand and stay engaged. Your communication helps build trust and promotes alignment with leadership priorities.
Ethical Leadership
Ethical Leadership is the proficiency of making decisions with honesty and integrity, while influencing and directing team activities. It involves fostering an open and responsible organizational culture, where ethical standards shape business conduct. This form of leadership positively impacts employee morale, promotes trust, and fosters sustainability in organizational performance.
Level 1: Emerging
At a foundational level you are honest and act with integrity in your day-to-day decisions and behaviors. You show respect for others and follow ethical guidelines set by the organization. By doing so, you build trust with your team and create a positive example for others to follow.
Level 2: Proficient
At a developing level you are making honest and fair decisions in your team and starting to recognize when ethical issues arise. You follow organizational policies and raise concerns if you see behavior that doesn’t meet ethical standards. This helps build trust among your team and contributes to a respectful work environment.
Level 3: Advanced
At a proficient level you are consistently making fair and transparent decisions that reflect high ethical standards in your leadership and management. You actively encourage open discussions about ethics within your team, guiding others to consider the impact of their actions. This approach builds trust, strengthens team morale, and supports responsible business performance.
Driving Change
Driving Change is the ability to instigate and manage shifts in organizational direction or policy. Within leadership and management, it involves devising strategic plans, securing stakeholder buy-in, and navigating resistance. Effective execution results in improved organizational dynamism, receptiveness to innovation, and overall performance enhancement.
Level 1: Emerging
At a foundational level you are open to change and willing to adapt your approach when directed by others. You support change initiatives by following instructions, asking questions, and sharing information with your team. Your positive attitude helps create a supportive environment for new ideas and improvements.
Level 2: Proficient
At a developing level you are starting to support change initiatives set by others, taking on small roles in planning or communicating changes to your team. You may encounter some resistance and are learning to address concerns and encourage cooperation. Your efforts help your team begin to adapt and build confidence in times of change.
Level 3: Advanced
At a proficient level you are able to lead change initiatives with clear direction and structured plans. You involve key stakeholders, address concerns constructively, and keep teams focused through periods of uncertainty. Your actions result in smoother transitions and a stronger willingness across the organization to embrace new ways of working.
Delegation and Accountability
Delegation and Accountability is a dual-faceted capability within Leadership & Management. It involves efficiently assigning tasks to team members while ensuring their understanding and commitment. This process requires clear communication, trust, and shared responsibility. Crucially, it drives empowerment, strengthens teamwork, and enhances organizational productivity.
Level 1: Emerging
At a foundational level you are willing to accept tasks from others and complete them as agreed, keeping your manager and team informed of progress. You take responsibility for your own work, asking questions if you are unsure. This builds trust and helps the team achieve shared goals.
Level 2: Proficient
At a developing level you are beginning to assign tasks to others and follow up on their progress, while still seeking support or clarification from your manager. You make an effort to explain expectations and check for understanding, building trust with your team. This helps you grow your confidence in leading small tasks and supporting team goals.
Level 3: Advanced
At a proficient level you are confident in allocating tasks to the right people and clearly outlining expectations and outcomes. You monitor progress, give feedback, and ensure everyone follows through on their responsibilities. This builds trust in your team, helps meet goals, and improves overall performance.
Building Organizational Capability
Building Organizational Capability is an essential leadership capability, which embodies developing, improving and maximizing the collective talent within an organization. It involves prioritizing continuous learning, knowledge sharing, and nurturing a culture of self-improvement. Such a capability can cultivate a robust, adaptable organization that flourishes amidst change, ensuring long-term organizational sustainability and growth.
Level 1: Emerging
At a foundational level you are open to learning from others and sharing new information with your team. You support basic development opportunities and encourage colleagues to grow. By doing this, you help to build a positive culture where learning and improvement are seen as part of everyday work.
Level 2: Proficient
At a developing level you are starting to support your team's growth by encouraging learning and sharing knowledge within your immediate group. You take small steps to help your team improve skills and adapt to new challenges. This helps build a positive culture of improvement and sets the foundation for future organizational capability.
Level 3: Advanced
At a proficient level you are actively developing your team's talent through targeted learning and knowledge sharing. You create an environment where continuous improvement is encouraged and supported, helping your team adapt to change. As a result, you strengthen your team’s capability and contribute to a resilient, sustainable organization.
Crisis Leadership
Crisis Leadership is the prowess to guide and support a team during unpredictable, volatile situations. It involves making prompt, decisive choices under pressure whilst communicating effectively, and inspiring confidence. The outcome is an effective response that minimizes harm and secures organization continuity.
Level 1: Emerging
At a foundational level you are aware of how crises can affect your team and organization, and you follow instructions from leaders during uncertain situations. You recognize the importance of clear communication and support others by relaying information and staying calm. This helps ensure your team responds steadily and maintains trust in challenging moments.
Level 2: Proficient
At a developing level you are learning to support your team through challenging or uncertain situations by following guidance from senior leaders. You communicate clearly under pressure and help keep team morale steady, even if decisions are led by others. Your actions help maintain team focus and reduce disruption during a crisis.
Level 3: Advanced
At a proficient level you are able to lead your team calmly and decisively through unpredictable situations. You assess risks swiftly, make informed decisions under pressure, and communicate clear direction to ensure confidence and stability. Your actions help minimize disruption and keep the organization running smoothly during a crisis.
Conflict Resolution Leadership
Conflict Resolution Leadership is the ability to effectively mediate disputes within a team or organization. It entails utilising strong communication and negotiation skills to reconcile differences, fostering a harmonious and collaborative work environment. The impact reduces workplace stress, motivates workforce, and optimizes overall productivity.
Level 1: Emerging
At a foundational level you are able to recognize when disagreements arise within your team and seek guidance from others to address them. You remain calm and listen to each person's viewpoint, helping to keep conversations respectful. By doing this, you support a positive team environment and reduce misunderstandings.
Level 2: Proficient
At a developing level you are beginning to recognize and address sources of conflict in your team, with support from others when needed. You use basic communication skills to help resolve misunderstandings and keep discussions respectful. This helps to reduce tension within your team and encourages a more open and positive team culture.
Level 3: Advanced
At a proficient level you are able to confidently lead the resolution of team or organizational conflicts, applying clear communication and fair negotiation skills to reach balanced solutions. You step in early, ensuring all voices are heard and guiding others towards practical outcomes. This approach builds trust, reduces workplace tension, and supports a more productive, engaged team.
Coaching and Development
Coaching and Development is a pivotal leadership and management capability. It involves the facilitation of individual's growth through personalized feedback and fostering of new skills. Effective coaching creates a learning culture, leading to increased performance levels and organizational success.
Level 1: Emerging
At a foundational level you are beginning to support the growth of team members by offering basic feedback and encouragement. You observe others’ strengths and potential, and are open to learning coaching methods from more experienced leaders. Your efforts help to build trust and contribute to a positive, learning-focused team environment.
Level 2: Proficient
At a developing level you are beginning to support team members’ growth by offering basic feedback and sharing your experience when asked. You take steps to understand individual needs and encourage learning, but may need guidance yourself for more complex coaching situations. Your efforts help build confidence and lay the groundwork for a stronger learning culture.
Level 3: Advanced
At a proficient level you are actively coaching and developing your team, providing tailored feedback and practical support to help others build their skills. You prioritize regular development discussions and encourage your people to set and achieve growth goals. Your efforts lead to a stronger, more capable team that contributes to organizational success.
