Stakeholder Risk Management
Stakeholder Risk Management is the ability to recognize, assess and mitigate potential risks associated with stakeholder or community engagement activities. It requires the skills to communicate effectively with stakeholders, understand their concerns and pro-actively address any issues that could potentially hinder the engagement process. The impact of proficient stakeholder risk management is a smoother, more successful community engagement that values and respects all parties involved.
Level 1: Emerging
At a foundational level you are aware that risks can affect stakeholder and community engagement, and you actively look out for early signs of issues. You seek guidance and follow established processes to help manage concerns as they arise. By taking these first steps, you support smoother communication and contribute to stronger, more positive relationships.
Level 2: Proficient
At a developing level you are beginning to identify and flag potential risks in stakeholder or community engagement activities, drawing on guidance from more experienced colleagues. You respond to concerns as they arise and help implement solutions, learning how risks can affect engagement outcomes. Your actions contribute to building awareness and creating more stable, positive interactions.
Level 3: Advanced
At a proficient level you are able to identify and assess risks to stakeholder or community engagement, and take practical steps to address them before they escalate. You communicate clearly with all parties, using your understanding of their needs to resolve concerns early. This ensures engagement activities run smoothly and relationships are maintained.
Inclusive Engagement Practices
Inclusive Engagement Practices' is the capability to involve all stakeholders in decision-making effectively and fairly. This entails understanding varied perspectives, backgrounds and needs to form more accessible communications and provisions. Consequently, it fosters trust, enriches community participation, and nurtures sustainable relationships, encouraging powerful collective outcomes.
Level 1: Emerging
At a foundational level you are open to hearing from all stakeholders and make an effort to include diverse voices in conversations. You learn about differences in background, needs, and communication styles, and try to ensure no one feels left out. This helps you begin to build trust and broaden participation in community or stakeholder activities.
Level 2: Proficient
At a developing level you are learning to recognize and include different stakeholder views in your engagement activities. You try to adjust your approach so everyone can participate, even if you need support or guidance. This helps build stronger relationships and ensures more people feel heard in community decisions.
Level 3: Advanced
At a proficient level you are consistently including diverse stakeholders in your engagement activities, adapting your approach to accommodate different backgrounds and needs. You actively seek out voices that might otherwise be left unheard and use accessible communication channels. This helps build stronger trust, ensures broader participation, and leads to more balanced and lasting outcomes for all involved.
Stakeholder Relationship Management
Stakeholder Relationship Management is the proficiency in nurturing and sustaining productive relationships with stakeholders and the community. It involves identifying key individuals/groups, understanding their needs and expectations, and effectively communicating with them. This capability builds trust, encourages participation and ensures alignment with organizational goals, ultimately enhancing the success of community and stakeholder engagement strategies.
Level 1: Emerging
At a foundational level you are learning to recognize who your stakeholders are and why their perspectives matter. You follow clear guidance to interact courteously and respond promptly to straightforward questions. By doing this, you help build trust and support a collaborative atmosphere for effective engagement.
Level 2: Proficient
At a developing level you are beginning to build respectful relationships with stakeholders and the community by listening to their views and sharing relevant information. You identify key contacts and communicate clearly, though you may still seek support when handling complex issues. This helps you gain trust and support for organization outcomes.
Level 3: Advanced
At a proficient level you are capabilityed at building and maintaining positive relationships with a wide range of stakeholders and community members. You understand their interests, communicate clearly, and respond to concerns in a timely and respectful way. This helps build trust, encourages collaboration, and supports your organization’s engagement objectives.
Stakeholder Identification
Stakeholder Identification is the capability of recognizing and listing individuals, groups or organizations that can impact or be impacted by a project or decision. This capability goes beyond simple name-gathering; it's a nuanced understanding of how different stakeholders relate to an initiative within a community context. Effective stakeholder identification aids in swift and strategic community engagement, fostering trustful, transparent and productive relationships.
Level 1: Emerging
At a foundational level you are able to recognize and list basic stakeholders relevant to your project or area, using clear guidance from others. You focus mainly on obvious individuals or groups, developing early awareness of who may be affected or involved. This helps lay the groundwork for more effective community engagement as your experience grows.
Level 2: Proficient
At a developing level you are able to identify key stakeholders with guidance, recognizing the main individuals or groups connected to your projects. You begin to learn how each stakeholder might be affected and why their involvement matters. This helps set the stage for informed and respectful community engagement.
Level 3: Advanced
At a proficient level you are able to systematically identify all relevant stakeholders for a project or decision, considering their influence, interests and connections within the community. You ensure your list is accurate and current by consulting multiple sources and seeking diverse perspectives. This results in better-informed engagement strategies and stronger, trust-based relationships.
Public Meeting Facilitation
Public Meeting Facilitation is the capability of community consultations, group discussions and public feedback processes. Focusing on open dialogue, it incorporates negotiation and conflict resolution to ensure mutual understanding and collective decision-making. Well-facilitated meetings can foster trust, enhancing community support and stakeholder investment.
Level 1: Emerging
At a foundational level you are able to support the facilitation of public meetings by helping to organize logistics and recording key points. You contribute to creating a welcoming environment where participants feel heard and respected. Your efforts help build trust and lay the groundwork for constructive community engagement.
Level 2: Proficient
At a developing level you are able to assist in the facilitation of public meetings, supporting more experienced colleagues to guide group discussions and gather community feedback. You contribute to creating a respectful environment where participants feel heard, while learning to address basic conflict or disagreement. Your involvement helps build trust and strengthens engagement with stakeholders.
Level 3: Advanced
At a proficient level you are able to confidently facilitate public meetings, creating a safe space for open discussion and balanced participation from all stakeholders. You encourage constructive feedback and manage differing viewpoints, helping groups work through conflict towards shared solutions. This approach builds trust and encourages stronger support from your community or stakeholder group.
Multi-Stakeholder Coordination
Multi-Stakeholder Coordination is a vital capability for effective stakeholder and community engagement. It involves the knowledge and skills required to synchronise and align efforts with diverse interest groups and individuals. This capacity enables a structured and harmonious approach to collective decision-making, resulting in improved community relations and project outcomes.
Level 1: Emerging
At a foundational level you are beginning to recognize different groups and individuals involved in a project or community issue. You understand the importance of sharing information clearly and respectfully with each group. By doing this, you help lay the groundwork for open communication and positive relationships between stakeholders.
Level 2: Proficient
At a developing level you are beginning to coordinate with multiple stakeholders by sharing information and seeking input where relevant. You recognize different interests and work to ensure communications are timely and clear. Your efforts help lay the groundwork for trust and smoother collaboration in stakeholder or community engagement.
Level 3: Advanced
At a proficient level you are able to coordinate effectively with multiple stakeholders, ensuring their interests are recognized and balanced during community engagement projects. You confidently facilitate communication and cooperation across diverse groups, resolving challenges as they arise. Your approach leads to stronger partnerships and consistent progress towards common goals.
Media and Public Relations Liaison
Media and Public Relations Liaison is the capacity to establish and maintain robust relationships with media entities and the public. It involves understanding the dynamics of media and carefully managing public perception. With strategic communication and active engagement, this capability fosters trust and influences stakeholders' opinions favourably.
Level 1: Emerging
At a foundational level you are learning to identify key media and public contacts and understand basic protocols for sharing information. You assist more experienced colleagues in simple communication tasks, ensuring messages are clear and appropriate. Your actions help build trust and lay the groundwork for positive engagement with the community and stakeholders.
Level 2: Proficient
At a developing level you are beginning to build relationships with local media and community groups, supporting the sharing of clear and accurate information. You seek guidance to handle enquiries and contribute to positive public perception of your organization. Your efforts help strengthen trust with stakeholders and support effective community engagement.
Level 3: Advanced
At a proficient level you are confident in building and managing strong relationships with media representatives and community groups. You use your understanding of media processes to share accurate, timely information that meets both organizational and public needs. Your actions help build trust and shape positive perceptions within stakeholder and community networks.
Managing Sensitive Issues
Managing Sensitive Issues is the discerning application of engagement strategies to address contentious or delicate matters with stakeholders and the community. It involves capabilityfully navigating emotionally-charged situations to avoid dispute and facilitate constructive dialogue. By fostering trust and open communication, it sustains positive relationships and aids in achieving mutually beneficial outcomes.
Level 1: Emerging
At a foundational level you are learning to recognize when sensitive or contentious issues may arise in your engagement with stakeholders or the community. You seek guidance and follow set approaches to support respectful and calm discussions. Your actions help build trust and demonstrate your commitment to constructive and open communication.
Level 2: Proficient
At a developing level you are beginning to recognize when issues are sensitive and seek guidance to address them appropriately with stakeholders or the community. You use clear communication and listen carefully to concerns, helping to ease tension in straightforward situations. With support, you can contribute to positive outcomes and maintain trust during less complex challenges.
Level 3: Advanced
At a proficient level you are able to recognize sensitive issues early and use well-chosen engagement strategies to address them with stakeholders and the community. You calmly manage emotionally charged situations, helping people feel heard while guiding conversations towards productive solutions. Your approach builds trust and enables ongoing, positive relationships even in challenging circumstances.
Maintaining Ongoing Dialogue
Maintaining Ongoing Dialogue is the ability to consistently communicate with stakeholders or community members. It involves actively keeping lines of communication open, responding promptly to concerns, and providing timely updates. This crucial capability enables the establishment of trust, facilitates mutual understanding, and promotes successful stakeholder or community engagement.
Level 1: Emerging
At a foundational level you are learning to keep basic lines of communication open with stakeholders or community members. You follow up on queries and share straightforward updates when prompted or as directed. This helps you begin to build trust and shows you are approachable and responsive in stakeholder or community engagement.
Level 2: Proficient
At a developing level you are beginning to maintain regular communication with stakeholders or community members, responding to their enquiries and sharing updates as issues arise. You make an effort to keep people informed, asking questions to understand their views. This helps you start building trust and improving mutual understanding within your engagement activities.
Level 3: Advanced
At a proficient level you are consistent in maintaining clear and open communication with stakeholders or community members, ensuring regular updates and promptly addressing questions or concerns. You seek feedback to adapt your approach and keep relationships strong. Your actions build trust and keep all parties informed, supporting positive engagement outcomes.
Communication of Complex Issues
Communication of Complex Issues is a strategic capability centered on conveying intricate matters to stakeholders and communities. It involves simplifying technical language or jargon, facilitating understanding and stressing the relevance to all involved. A key behavior demonstrating this capability is the ability to foster trust through clarity and transparency, ultimately strengthening relationships and facilitating informed decision-making.
Level 1: Emerging
At a foundational level you are able to explain key points of complex issues to stakeholders and communities in a clear and straightforward way. You use plain language to help others grasp essential ideas and why they matter. This helps build trust and lays the groundwork for open, effective conversations.
Level 2: Proficient
At a developing level you are able to explain complex issues to stakeholders by breaking down technical terms and using straightforward language. You aim to make information clear and relevant, asking questions to check understanding and build trust. This helps others feel more confident in engaging with the topic at hand.
Level 3: Advanced
At a proficient level you are able to clearly explain complex issues to diverse stakeholder and community groups, using language and examples that make information accessible. You adapt your approach to suit different audiences and situations, promoting understanding and meaningful involvement. Through transparency and clarity, you help build trust and support effective, informed decisions.
First Nations Engagement Awareness
First Nations Engagement Awareness is the knowledge and aptitude to sensitively and respectfully interact with Indigenous communities. It involves understanding traditional customs, practices and issues in order to establish meaningful dialogue and effective partnerships. It effects positive change by fostering inclusive relationships grounded in mutual respect.
Level 1: Emerging
At a foundational level you are aware that engaging with First Nations peoples requires sensitivity and respect. You recognize the importance of understanding traditional customs and perspectives when participating in community engagement. By showing openness and basic respect, you help lay the groundwork for building trust and more inclusive relationships.
Level 2: Proficient
At a developing level you are starting to recognize the importance of First Nations perspectives when engaging with communities. You show respect in your interactions and seek guidance on appropriate protocols, often relying on colleagues or external resources. Your efforts begin to lay the groundwork for building trust and more inclusive relationships.
Level 3: Advanced
At a proficient level you are able to build trust and respectful relationships with First Nations stakeholders by recognizing cultural protocols and valuing Indigenous perspectives. You understand key issues and adapt your engagement approach to suit the needs of different communities. Your actions promote inclusion and create genuine opportunities for collaboration.
Feedback and Input Integration
Feedback and Input Integration is the ability to assimilate ideas, concerns, and expectations communicated by stakeholders or the community. Within the context of stakeholder or community engagement, this involves synthesising diverse viewpoints into actionable steps. Excelling in this capability can foster increased understanding, drive constructive change, and bolster stakeholder relationships.
Level 1: Emerging
At a foundational level you are open to listening and noting stakeholders’ or community members’ ideas and concerns as they are shared. You recognize different viewpoints and record feedback accurately, referring to others when needed. By doing this, you help ensure people feel heard and that their input is considered in engagement processes.
Level 2: Proficient
At a developing level you are starting to gather and recognize feedback and ideas from stakeholders or the community, using basic methods such as surveys or group discussions. You consider this input when shaping your work, though you might need guidance to respond effectively. Your openness lays early groundwork for stronger relationships and more inclusive engagement.
Level 3: Advanced
At a proficient level you are able to gather and assess feedback from stakeholders or the community, recognizing patterns and key concerns. You translate what you hear into clear, tangible actions, following through to address shared needs. This helps build trust and ensures stakeholders feel their input shapes meaningful outcomes.
Engagement Planning
Engagement Planning is the ability to strategise and outline the approach to effectively involve stakeholders or communities in a process or initiative. This requires skills in identifying and understanding various interests, and the capacity to design bespoke methods for participation. By ensuring a well-devised engagement plan, you create mutual value and reinforce trust, which ultimately fosters meaningful and impactful collaboration.
Level 1: Emerging
At a foundational level you are learning to support the planning of stakeholder or community engagement by following clear guidance and using simple tools. You recognize different groups involved and help gather basic information about their needs or interests. By doing this, you contribute to engagement activities that are well organized and respectful of all parties.
Level 2: Proficient
At a developing level you are beginning to assist in planning how to involve stakeholders or communities, often following guidance from others. You help to gather information about interests and needs, and contribute ideas for appropriate engagement methods. Through your efforts, you support practical and inclusive plans that encourage early trust and participation.
Level 3: Advanced
At a proficient level you are able to design practical and targeted engagement plans that address the needs and interests of diverse stakeholders or communities. You adapt your approach based on available information, ensuring all key voices are considered. Your planning builds trust and helps to secure constructive involvement in projects or initiatives.
Engagement Impact Evaluation
Engagement Impact Evaluation is the systematic assessment of the outcomes of stakeholder or community engagement activities. This capability involves monitoring, analyzing and interpreting data to discern the effectiveness and reach of engagement strategies. It requires critical thinking, data analysis skills and the capacity to link engagement efforts to their impacts - ultimately driving improvement in stakeholder relationships and community interactions.
Level 1: Emerging
At a foundational level you are learning to collect basic feedback and simple data from stakeholder or community engagement activities. You follow set methods to track participation and note general responses, seeking guidance when analyzing results. Your work helps ensure key insights are captured to inform future engagement activities.
Level 2: Proficient
At a developing level you are able to collect and organize basic data on stakeholder or community engagement activities, identifying initial patterns or outcomes. You seek guidance to interpret results and start to recognize how engagement efforts affect relationships and participation. Your work helps your team learn from experiences and begin to improve future engagement.
Level 3: Advanced
At a proficient level you are able to independently gather and analyze engagement data to assess how well stakeholder or community needs have been met. You use these insights to identify strengths and gaps in engagement activities, supporting continuous improvement. Your evaluations inform decision-making and help strengthen trust with stakeholders and communities.
Cross-Cultural Communication
Cross-Cultural Communication is the embracing and respectful exchange of knowledge with stakeholders from diverse cultures. This involves understanding cultural nuances and translating them into meaningful engagement strategies. Proper execution fosters harmonious relationships, encourages participation, and bolsters community involvement, thus driving successful stakeholder outcomes.
Level 1: Emerging
At a foundational level you are open to learning about different cultures and show respect when engaging with stakeholders from diverse backgrounds. You recognize that cultural differences exist and take simple steps to include everyone in conversations or activities. This helps build basic trust and makes people feel valued in your interactions.
Level 2: Proficient
At a developing level you are beginning to recognize and respect cultural differences when engaging with stakeholders from diverse backgrounds. You adapt your communication with some support, making an effort to listen, clarify understanding, and avoid misunderstandings. This helps you build trust and support more inclusive participation in community engagement activities.
Level 3: Advanced
At a proficient level you are able to confidently adapt your communication to engage with people from different cultural backgrounds. You recognize and respect cultural differences, adjusting your approach to build trust and encourage participation in stakeholder or community activities. This helps build strong relationships and ensures all voices are heard in your engagement work.
Consultation Design
Consultation Design is the strategic planning and development of stakeholder or community engagement activities. This capability requires a deep understanding of diverse community needs and stakeholder interests, coupled with the capability to design engaging, inclusive and purpose-driven consultation processes. When effectively executed, Consultation Design fosters trust, facilitates meaningful dialogue and leads to well-informed decision making.
Level 1: Emerging
At a foundational level you are learning how to help plan consultation activities with guidance from others. You start to recognize different stakeholder or community needs and help ensure their voices are considered in simple engagement processes. Your contribution supports more trusted and inclusive conversations.
Level 2: Proficient
At a developing level you are beginning to help plan consultation activities by following established approaches and seeking guidance from others. You take steps to understand stakeholder or community needs and ensure they are considered in the process. Your contributions support more inclusive consultations and help build trust with stakeholders.
Level 3: Advanced
At a proficient level you are able to plan and design consultation processes that are tailored to the needs of different stakeholders or community groups. You seek input to shape plans, ensuring that your approach encourages participation, inclusivity and meaningful discussion. Your work helps build trust and leads to well-supported and informed decisions.
Community Partnership Building
Community Partnership Building is the ability to foster and maintain strong relationships with varied community groups and stakeholders to facilitate collaborative working. This entails understanding and navigating diverse community interests to establish aligned goals. Successful engagement leads to mutually beneficial partnerships, ultimately amplifying community voices and significantly enriching decision-making processes.
Level 1: Emerging
At a foundational level you are beginning to build positive connections with community groups and stakeholders, showing respect and curiosity about their needs. You help your team by sharing information and following guidance to support partnership activities. Your openness lays the groundwork for trust, helping others feel heard and included in engagement efforts.
Level 2: Proficient
At a developing level you are beginning to build relationships with diverse community groups and stakeholders, seeking to understand their interests and concerns. You participate in joint activities and contribute to early stages of partnership work. Through your efforts, you help to create a foundation for stronger collaboration and more inclusive community input.
Level 3: Advanced
At a proficient level you are capabilityed at building and sustaining partnerships with a range of community groups and stakeholders. You recognize different interests and priorities, facilitating collaboration towards shared objectives. Your efforts ensure community voices are included in decisions, leading to stronger, more inclusive outcomes for all involved.
Community Mapping
Community Mapping is an essential capability in the area of Stakeholder & Community Engagement. It revolves around the ability to identify and understand different interest groups within a specific community. This involves the proficiency to analyze and document components like demographics, resources and local issues. The effect is greater stakeholder involvement, richer contextual knowledge, and a tailored, collaborative approach to decision-making processes.
Level 1: Emerging
At a foundational level you are able to recognize and list key groups, organizations, and issues within a community using basic sources of information. You contribute to simple community mapping activities in support of broader engagement efforts. This helps your team build early connections and understand the diverse perspectives that shape stakeholder conversations.
Level 2: Proficient
At a developing level you are beginning to identify key groups and gather basic information about the community’s make-up and priorities. You use simple tools to record demographics and local issues, starting to spot patterns in community needs. This helps you contribute to more relevant engagement activities and build stronger community relationships.
Level 3: Advanced
At a proficient level you are able to independently map and analyze the key groups, demographics, and resources within a community to inform engagement activities. You identify emerging issues and patterns, applying your findings to shape strategies that encourage inclusive participation. This helps ensure decisions reflect the real needs and perspectives of all stakeholders.
