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Affability

Affability is the consistent demonstration of friendly, good-natured, and easy-going behavior, fostering a pleasant and approachable atmosphere. It involves actively engaging in positive interactions, displaying genuine warmth and respect, and encouraging open and effective communication within the workplace.

Level 1: Emerging

At an emerging level, you are learning to engage, connect, and interact well with others. You are working on demonstrating kindness, making others feel comfortable and maintaining a positive demeanor.

Level 2: Proficient

At a proficient level you are able to consistently demonstrate friendly and approachable behavior towards colleagues and customers, facilitating positive interactions and building strong relationships within the organization.

Level 3: Advanced

At an advanced level you are able to effortlessly build rapport with others, creating a positive and welcoming work environment. You consistently demonstrate exceptional interpersonal skills and maintain strong professional relationships.

Where is this capability used?