Client management
Client management is the potential of an emerging leader to establish, nurture, and maintain effective relationships with clients. This incorporates understanding the client's expectations, delivering superior service, resolving issues efficiently, and constantly exploring opportunities to add value to the client transaction and relationship.
Level 1: Emerging
At an emerging level, you are starting to develop relationships with clients, understand their needs, respond promptly and appropriately, and deliver consistent quality service under supervision.
Level 2: Proficient
At a proficient level, you are adept at building and maintaining relationships with clients, understanding their needs, and effectively addressing any issues that may arise within the context of Emerging Leaders.
Level 3: Advanced
At an advanced level you are skilled in building and maintaining strong client relationships, effectively managing complex client interactions, and strategically influencing clients towards mutually beneficial outcomes as an Emerging Leader.
