Skip to main content

Courtesy

Courtesy is the ability to show politeness, respect and consideration to others in the workplace, reflecting the organization's values of professionalism and empathy. It involves maintaining positive and respectful communication, acknowledging diverse viewpoints and treating colleagues, clients and stakeholders with dignity and kindness.

Level 1: Emerging

At an emerging level, you are starting to understand and demonstrate courtesy. You try to listen to others, respect differing opinions and maintain a positive attitude in professional interactions.

Level 2: Proficient

At a proficient level, you are consistently demonstrating courtesy by treating others with respect, kindness, and politeness in all interactions, reflecting the organization's values of empathy and understanding.

Level 3: Advanced

At an advanced level you are exemplifying unwavering courtesy by always displaying respect, kindness, and consideration towards others, embodying the organization's core values of empathy and integrity.

Where is this capability used?