Customer Experience Design in a Digital Environment
Customer Experience Design in a Digital Environment is the competency to strategically create, implement and manage online interfaces and touchpoints that optimise customer interactions and transactions, drive sales, enhance satisfaction, boost loyalty and foster positive relationships in line with the organization's sales objectives.'
Level 1: Emerging
At an emerging level you are beginning to understand digital customer experience design. You can identify basic design principles in sales and apply them to simple customer interactions.
Level 2: Proficient
At a proficient level you are able to apply customer experience design principles in a digital environment to enhance sales strategies, using data-driven insights to optimize the customer journey and drive conversions.
Level 3: Advanced
At an advanced level, you are adept at using digital tools to create personalized and seamless customer experiences, leveraging data insights to anticipate needs and exceed expectations in the sales process.
