Customer Lifetime Value Calculation
Customer Lifetime Value Calculation is the capability to estimate the total financial contribution a customer can bring to the business over their lifespan, by understanding past purchasing habits, nurturing customer-service relationships, and predicting future engagement within the context of customer support and service.
Level 1: Emerging
At an emerging level, you are learning to analyze and calculate customer lifetime value, starting to understand its importance in shaping customer support and service strategy and operations.
Level 2: Proficient
At a proficient level you are able to accurately calculate and analyze customer lifetime value, using data to make informed decisions and strategies to enhance customer support and service experiences.
Level 3: Advanced
At an advanced level you are able to accurately calculate Customer Lifetime Value, utilizing complex analytics and predictive modeling to provide strategic insights for enhancing customer support and service operations.
