Customer Loyalty Program Management
Customer Loyalty Program Management is the proficiency in developing, implementing, and monitoring strategies aimed at nurturing a company's existing customers increasing their loyalty and engagement, hence improving customer service experience, reducing churn, and driving sustainable business growth.
Level 1: Emerging
At an emerging level you are gaining understanding of customer loyalty programs, their setup and admin. You're embracing basic program application in resolving customer inquiries and enhancing customer service.
Level 2: Proficient
At a proficient level you are able to effectively design, implement, and manage customer loyalty programs that enhance customer retention and satisfaction, driving loyalty and repeat business within the organization.
Level 3: Advanced
At an advanced level you are expertly designing, implementing, and optimizing customer loyalty programs to drive retention, satisfaction, and advocacy, ensuring long-term customer relationships and brand loyalty in customer support & service.
