Skip to main content

Customer Privacy and Data Security

Customer Privacy and Data Security is the ability to safeguard customer's personal and financial information, uphold confidentiality protocols, and ensure secure transactions within customer support and service interactions. It involves implementing stringent data protection measures and being conversant with privacy regulations.

Level 1: Emerging

At an emerging level you are beginning to apply basic principles of customer data protection. You understand the importance of confidentiality and adhere to privacy regulations in customer interactions.

Level 2: Proficient

At a proficient level, you are able to effectively protect customer data and privacy while providing exceptional support and service. You consistently adhere to security protocols and handle sensitive information with care.

Level 3: Advanced

At an advanced level, you are adept at protecting customer information, ensuring data security measures are robust and strictly adhered to, and swiftly addressing any privacy concerns with finesse.

Where is this capability used?