Customer Service Excellence
Customer Service Excellence is the ability to manage client accounts efficiently, focusing on identifying and anticipating customer needs. It's about building long-term relationships, resolving challenges proactively, driving customer satisfaction, and consistently exceeding expectations, thus contributing to business growth in account management.
Level 1: Emerging
At an emerging level, you are developing your ability to understand customer needs, respond effectively to complaints and queries, and nurture relationships within the scope of account management.
Level 2: Proficient
At a proficient level you are able to consistently provide exceptional customer service, anticipate client needs, and build strong relationships to drive account growth and retention within the Account Management framework.
Level 3: Advanced
At an advanced level you are an expert at anticipating and exceeding client needs, fostering strong relationships, and consistently delivering exceptional customer service to drive long-term account retention and growth.
