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Customer Service Skills

Customer Service Skills is the capacity of a Frontline Worker to effectively interact with customers, understand their needs, and respond promptly and empathetically. This skill encapsulates the abilities of problem-solving, listening, communication, and emotional intelligence in fast-paced, customer-facing roles to promote customer satisfaction.

Level 1: Emerging

At an emerging level, you are beginning to demonstrate basic Customer Service Skills. You interact effectively with customers, showing empathy and resolving simple issues, while acquiring key frontline experience.

Level 2: Proficient

At a proficient level, you are adept at anticipating and meeting customer needs, resolving complaints effectively, and maintaining a positive and customer-focused attitude in all interactions as a Frontline Worker.

Level 3: Advanced

At an advanced level, you are demonstrating exceptional customer service skills as a Frontline Worker. You consistently exceed customer expectations, anticipate needs, resolve complex issues with finesse, and create memorable experiences.

Where is this capability used?