E-commerce and Online Customer Service
E-commerce and Online Customer Service is the proficiency of a Frontline Worker in utilizing digital platforms to facilitate business transactions, handle customer inquiries, resolve issues, support clients' shopping experiences, and nurture customer relationships, enhancing overall satisfaction in a virtual retail setting.
Level 1: Emerging
At an emerging level, you are acquiring basic knowledge of E-commerce platforms and online customer service. You're learning to interact with customers, solve simple issues, and navigate online sales interfaces.
Level 2: Proficient
At a proficient level you are able to effectively manage e-commerce platforms, provide excellent online customer service, troubleshoot technical issues, and adapt to new digital trends within a Frontline Worker role.
Level 3: Advanced
At an advanced level, you are an expert in managing e-commerce platforms, providing exceptional online customer service, and resolving complex issues efficiently as a Frontline Worker.
