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E-commerce and Online Customer Service

E-commerce and Online Customer Service is the proficiency of a Frontline Worker in utilizing digital platforms to facilitate business transactions, handle customer inquiries, resolve issues, support clients' shopping experiences, and nurture customer relationships, enhancing overall satisfaction in a virtual retail setting.

Level 1: Emerging

At an emerging level, you are acquiring basic knowledge of E-commerce platforms and online customer service. You're learning to interact with customers, solve simple issues, and navigate online sales interfaces.

Level 2: Proficient

At a proficient level you are able to effectively manage e-commerce platforms, provide excellent online customer service, troubleshoot technical issues, and adapt to new digital trends within a Frontline Worker role.

Level 3: Advanced

At an advanced level, you are an expert in managing e-commerce platforms, providing exceptional online customer service, and resolving complex issues efficiently as a Frontline Worker.

Where is this capability used?