Effective Communication Skills
Effective Communication Skills is the ability to transmit and receive information clearly, accurately, and empathetically in a customer service context. This includes active listening, clear articulation, timely response, and appropriate tone to facilitate resolution of customer issues and enhance customer satisfaction.
Level 1: Emerging
At an emerging level, you are developing the ability to clearly convey information to customers. You're striving to understand queries, respond accurately and efficiently, making customer satisfaction your priority.
Level 2: Proficient
At a proficient level you are able to effectively communicate with customers, listening actively, responding empathetically, and clearly conveying information to resolve issues and provide exceptional customer support and service.
Level 3: Advanced
At an advanced level, you are able to effectively communicate with customers using empathy, active listening, and clear explanations. You can anticipate needs and address issues proactively, enhancing the overall customer experience.
