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Hospitality

Hospitality is the value-based capacity to foster an inclusive, welcoming environment where all members, regardless of background, feel valued, respected, and catered for, contributing to a positive, supportive organizational culture. It emphasizes kindness, openness, understanding, and a commitment to service and care.

Level 1: Emerging

At an emerging level, you are cultivating the ability to demonstrate and uphold the organization's values in all hospitality-related interactions. This includes service, hospitality, courtesy, and a considerate attitude.

Level 2: Proficient

At a proficient level, you are able to consistently demonstrate and prioritize values such as respect, empathy, and inclusivity in all your interactions within the hospitality industry.

Level 3: Advanced

At an advanced level you are embodying the values of hospitality by consistently demonstrating empathy, respect, and genuine care towards others, creating a welcoming and inclusive environment for all.

Where is this capability used?