IT Service Management
IT Service Management is the combined set of practices, standards, and policies aimed at planning, delivering, operating, and controlling IT services provided to customers. It emphasizes quality of service, user satisfaction, efficiency, and continual improvement within the IT environment.
Level 1: Emerging
At an emerging level, you are beginning to understand IT Service Management, able to perform basic tasks, and are learning to apply service management standards and methodologies in practical settings.
Level 2: Proficient
At a proficient level you are able to effectively manage IT services, ensuring that systems are running efficiently, incidents are resolved promptly, and user needs are met in a timely manner.
Level 3: Advanced
At an advanced level, you are proficient in developing and implementing IT Service Management strategies to optimize service delivery, ensure compliance, and drive continuous improvement within the organization.
