Listening skills
Listening skills is the competency of effectively receiving, interpreting and responding to verbal messages and cues from staff within a management context. It involves empathetic understanding, open-mindedness and astute perception, critical in making informed decisions, resolving conflicts, proving guidance, and fostering a positive workplace environment.
Level 1: Emerging
At an emerging level, you are beginning to develop active listening skills. You show signs of understanding others' perspectives, engage in conversations, and encourage open dialogue in your team.
Level 2: Proficient
At a proficient level you are skilled at actively listening to employees, understanding their perspectives, and responding appropriately to their needs, fostering strong relationships and promoting a positive work environment.
Level 3: Advanced
At an advanced level, you are skilled at active listening, demonstrating empathy, understanding non-verbal cues, and providing constructive feedback to engage and support your team effectively in people management.
