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Managing Reputational Risk

Managing Reputational Risk is the ability to identify, assess and mitigate reputation-related threats linked to ESG issues. It entails monitoring and evaluating the perception of stakeholders concerning the company's ESG performance. This capability impacts the trustworthiness and overall reputation of the business, influencing key decisions and strategies.

Level 1: Emerging

At a foundational level you are aware of how ESG issues can affect the company’s reputation and recognize simple reputational risks when they are pointed out. You follow guidance to report concerns, helping others to monitor how our actions might impact stakeholder perceptions. Your basic awareness supports the team in protecting the company’s trust and standing.

Level 2: Proficient

At a developing level you are beginning to recognize how ESG issues can affect the company’s reputation and are learning to spot potential risks. You seek guidance when addressing concerns and contribute to monitoring how stakeholders view the business’s actions. Your growing awareness helps support the team in managing reputational risks more effectively.

Level 3: Advanced

At a proficient level you are proactive in identifying and assessing reputational risks linked to ESG issues, using data to monitor stakeholder perceptions and spot emerging concerns. You take the lead in developing and implementing practical mitigation actions. Your work helps build trust and protects the company’s reputation in a changing ESG landscape.

Where is this capability used?