Omnichannel Service Coordination is the proficiency in seamlessly integrating and managing all customer touchpoints - emails, phone calls, social media, live chats, etc, to provide a consistent, unified, and efficient service experience regardless of the channel or platform customers choose to engage in.

Level 1: Emerging

At an emerging level, you are beginning to facilitate seamless customer experiences across multiple channels. Still developing understanding of channel capabilities, strengths, and applications in customer service coordination.

Level 2: Proficient

At a proficient level you are able to effectively coordinate customer service across multiple channels, ensuring seamless interactions and consistent support delivery to enhance the customer experience and satisfaction.

Level 3: Advanced

At an advanced level you are able to seamlessly coordinate customer service across multiple channels, ensuring a consistent and personalized experience for each individual, maximizing customer satisfaction and loyalty.