Online Customer Support Tactics
Online Customer Support Tactics is the strategic application of digital tools and channels to provide timely, effective assistance to customers. It includes using live chats, email, social media and, if necessary, remote access technologies to address customer inquiries efficiently while ensuring a positive customer experience.
Level 1: Emerging
At an emerging level, you are developing fundamental knowledge of online customer support tactics. You're learning to solve basic support queries, respond promptly, and begin prioritizing customer satisfaction.
Level 2: Proficient
At a proficient level you are able to effectively utilize online customer support tactics to resolve issues quickly, provide tailored solutions, and enhance the overall customer experience in a timely manner.
Level 3: Advanced
At an advanced level you are adept at utilizing various online customer support tactics such as personalized responses, proactive engagement, and in-depth problem-solving to exceed customer expectations and drive customer satisfaction.
