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Problem-solving

Problem-solving is the ability to identify, analyze and successfully resolve issues within a team. This includes fostering open communication, encouraging brainstorming, supporting collaborative decision-making and implementing effective solutions. It also entails mediating conflicts and optimising procedures for better people management within an organization.

Level 1: Emerging

At an emerging level, you are starting to tackle conflicts and issues within your team. You're beginning to utilise basic problem-solving methods to address people management challenges.

Level 2: Proficient

At a proficient level you are able to effectively identify and address interpersonal conflicts, make sound decisions, and implement creative solutions to effectively manage people-related challenges within the organization.

Level 3: Advanced

At an advanced level you are adept at identifying complex people management problems, analyzing root causes, developing innovative solutions, and implementing strategies to address challenges effectively and proactively.

Where is this capability used?