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Quality Function Deployment

Quality Function Deployment is a systematic approach in Quality Assurance to translate customer requirements into appropriate company operations. It involves identifying critical quality attributes, assessing competitors, and using matrix diagrams for product and service enhancements.

Level 1: Emerging

At an emerging level, you are beginning to understand and apply Quality Function Deployment within Quality Assurance, demonstrating basic skills for identifying customer needs and implementing quality measures.

Level 2: Proficient

At a proficient level, you are able to effectively apply Quality Function Deployment tools and methodologies to improve processes and ensure customer satisfaction within the realm of Quality Assurance.

Level 3: Advanced

At an advanced level, you are able to implement Quality Function Deployment with a deep understanding of customer requirements and translating them into quality characteristics to enhance overall product quality assurance.

Where is this capability used?

Quality Assurance