Record Keeping is the systematic and consistent documentation, maintenance, and retrieval of vital information related to an organization's daily operations. For Frontline Workers, it involves recording and managing necessary details such as customer interactions, events, transactions, and other job-specific data, ensuring accuracy and timeliness.

Level 1: Emerging

At an emerging level, you are beginning to understand the importance of accurate record keeping. You can maintain simple records and follow provided instructions effectively, though may need occasional guidance.

Level 2: Proficient

At a proficient level, you are skilled at maintaining accurate and up-to-date records in a timely manner, ensuring all client interactions and important information are documented efficiently as a Frontline Worker.

Level 3: Advanced

At an advanced level, you are adept at maintaining accurate and detailed records efficiently, ensuring compliance with regulations and facilitating seamless communication and decision-making processes within a Frontline Worker role.