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Sales Techniques in Service Context - Acorn PLMS Skip to main content

Sales Techniques in Service Context

Sales Techniques in Service Context is the aptitude to utilise sales strategies and methods in a customer service environment in order to enhance customer satisfaction, promote products or services, and ultimately, increase revenue while maintaining integrity and a positive customer relationship.

Level 1: Emerging

At an emerging level, you are understanding basic sales techniques and applying them in customer service scenarios, practicing empathetic communication, active listening, and problem-solving.

Level 2: Proficient

At a proficient level, you are skilled in applying sales techniques in a service context. You can effectively engage with customers, identify their needs, and offer appropriate solutions to enhance their experience.

Level 3: Advanced

At an advanced level you are able to seamlessly integrate sales techniques into customer service interactions, effectively identifying opportunities to upsell or cross-sell while enhancing the overall customer experience.

Where is this capability used?

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Customer Support & Service