Sales Techniques in Service Context
Sales Techniques in Service Context is the aptitude to utilise sales strategies and methods in a customer service environment in order to enhance customer satisfaction, promote products or services, and ultimately, increase revenue while maintaining integrity and a positive customer relationship.
Level 1: Emerging
At an emerging level, you are understanding basic sales techniques and applying them in customer service scenarios, practicing empathetic communication, active listening, and problem-solving.
Level 2: Proficient
At a proficient level, you are skilled in applying sales techniques in a service context. You can effectively engage with customers, identify their needs, and offer appropriate solutions to enhance their experience.
Level 3: Advanced
At an advanced level you are able to seamlessly integrate sales techniques into customer service interactions, effectively identifying opportunities to upsell or cross-sell while enhancing the overall customer experience.
