Service Design and Innovation
Service Design and Innovation is the process of planning and organizing people, infrastructure, communication and material components of a service, aiming to improve the quality, interactions and customer satisfaction. It involves developing innovative approaches and solutions to deliver superior customer support and service.
Level 1: Emerging
At an emerging level, you are adept at understanding customer needs and are beginning to contribute to the design of service innovations that improve customer support experiences.
Level 2: Proficient
At a proficient level you are able to analyze customer needs and design innovative solutions to improve service delivery, ensuring a seamless and satisfying customer experience within the organization.
Level 3: Advanced
At an advanced level you are able to continually improve and innovate service offerings by leveraging customer insights, technology, and industry trends to exceed customer expectations and drive business growth.
