Service Quality Assurance
Service Quality Assurance is the process of systematically monitoring and evaluating various aspects of a customer support & service project to ensure that standards of quality are being met. It focuses on preventing defect introduction and controlling product quality, performance consistency, and responsiveness to customers' needs.
Level 1: Emerging
At an emerging level, you are becoming familiar with monitoring customer interactions and feedback to assess service quality. You are just starting to understand how to correct service delivery issues.
Level 2: Proficient
At a proficient level, you are skilled at ensuring service quality by consistently monitoring and evaluating customer interactions to meet and exceed expectations, ultimately enhancing customer satisfaction and loyalty.
Level 3: Advanced
At an advanced level you are ensuring consistently high service quality by implementing advanced strategies to monitor, evaluate, and improve customer interactions, ultimately exceeding expectations and ensuring customer satisfaction.
