Virtual Reality Customer Interactions
Virtual Reality Customer Interactions is a competency involving the management and facilitation of customer service experiences within a virtual reality environment. It encompasses the use of VR technology to interact, engage, support and resolve customer issues, creating immersive and responsive customer service solutions.
Level 1: Emerging
At an emerging level, you are beginning to engage with customers using VR technology, needing guidance for complex issues but comfortable handling basic VR tech support questions.
Level 2: Proficient
At a proficient level you are adept at utilizing virtual reality technology to enhance customer interactions, providing immersive and personalized experiences that exceed customer expectations in a support and service context.
Level 3: Advanced
At an advanced level, you are able to seamlessly integrate virtual reality technology to enhance customer interactions, providing a personalized and immersive support experience that exceeds expectations in customer service.
