Product Knowledge
Product Knowledge is the comprehensive understanding of a company's goods or services. It includes familiarity with the product's features, benefits, and potential drawbacks, as well as industry trends and customer feedback. This knowledge enables better strategic decision-making and more effective communication with customers.
Level 1: Emerging
At an emerging level, you are beginning to familiarise yourself with our product range. You understand basic features and can communicate this knowledge clearly to clients and team members.
Level 2: Proficient
At a proficient level you are able to demonstrate an in-depth understanding of products, including features, benefits, and applications. You are capable of effectively conveying this knowledge to others.
Level 3: Advanced
At an advanced level you are able to demonstrate an exceptional depth of knowledge in various products, their features, benefits, and how they cater to different customer needs and preferences.
